At Visanswer, we are committed to providing a transparent and fair refund policy to our valued clients. We will process the refund and credit the amount to the customer’s bank account within 14 working days. This commitment to excellence ensures that you have peace of mind when engaging our services. If you have any further questions or need assistance, feel free to reach out to us.

Eligibility for Refund

Refunds are applicable in the following circumstances:

• If the visa application is unsuccessful due to an error on our part.
• If our services are not provided as agreed upon.
• If the client withdraws the visa application before any work has been carried out by Visanswer.
• If a written refund request is submitted within 14 days of engaging our services.

Refund Process

To request a refund, clients must submit a written request outlining the reasons for the refund along with any supporting documentation.

All refund requests will be reviewed within 30 days of receipt.

Approved refunds will be processed using the original method of payment.

Non-Refundable Services

Certain services, such as visa application fees and government charges, are non-refundable.

Any costs incurred by Visanswer in the process of providing services to the client are non-refundable.

Change of Circumstances

In the event of a change in the client’s circumstances that affects the visa application, Visanswer will review the situation and determine if a refund is applicable.

Contact Us

For all refund-related inquiries, clients can contact our customer service team via email at info@visanswer.com.

Visanswer is registered with the Migration Agents Registration Authority (MARA-RCIC) of Australia, ensuring that our operations adhere to the highest standards set by the Australian government. Our refund policy is designed to uphold these standards while prioritizing the satisfaction and trust of our clients.

Please note that this refund policy is subject to change, and any updates will be communicated to our clients in a timely manner.

Thank you for choosing Visanswer for your immigration needs.